A successful Director of COMPLETE cares deeply about student success, is hard-working and adaptable while maintaining a positive mindset. Directors must demonstrate excellent interpersonal skills, professionalism and alignment with tnAchieves mission and values. Directors thrive in a fast-paced and data-driven work environment. They enjoy building relationships with post-secondary institution staff to expand their resource knowledge to help students succeed. This role offers a unique opportunity to manage a team while connecting with many stakeholders in education and to utilize skills like public speaking, time management, and database management and reporting (Salesforce). 

The Director of COMPELTE – Northeast TN works with an average cohort size of 400 students and manages three COMPLETE coaches. The role requires supporting students directly by serving as a trusted accountability partner and connector to community resources, while supporting a team providing direct student support services.

Directors are responsible for their individual student metrics while motivating and aligning their team to reach their metrics. Directors do this through individual and team meetings, routine support and coaching as well as clear communication regarding process and expectations.

Equally important is the opportunity for continuous learning and professional development as part of a mission-driven team. tnAchieves invests in each team member to identify and foster skillsets that will serve individuals throughout their careers. The organization is intentional about creating a strong culture of shared values. This contributes to a talent pipeline for growth opportunities as the organization evolves to expand its impact.

tnAchieves staff commit to at least two years of service with the organization. In turn, tnAchieves offers a competitive hiring package, complete with generous paid time off, a hybrid work schedule, opportunities for growth and a full benefits package. 

• Communicates daily with students and parents

• Prepares high school student meeting materials and execute assigned mandatory meetings for TN Promise

• Conducts one-on-one and group meetings on college campuses

• Maintains student database including, but not limited to, community service verification, student meeting attendance, intervention, connection and grant documentation and processing student excuse forms and ineligibility arguments

• Assists with planning, application processing and administering tnAchieves Summer Programs

• Attends individual and team meetings as scheduled by direct supervisor and leadership

• Conducts regular individual and team meetings

• Completes administrative management tasks (approving PTO, weekly team summaries, etc.)

• Bachelor’s degree required

• Supervisory experience required

• Consistently practices positivity and adaptability

• Identifies and analyzes problems through a solutions-oriented lens

• Embraces learning new skills and asks questions to gain full understanding

• Communicates proactively and effectively

• Takes initiative and is prepared

• Willingness to travel regionally on a weekly basis

• Working knowledge of Microsoft Outlook Suite and Salesforce

• Aligns, leads and motivates team

• Meets benchmark and semester goals

• Maintains relationships with frontline college staff

• Participates in all tnAchieves college access/success efforts (TN Promise app, FAFSA, mandatory meetings, community service, summer programs, etc.)

• Practices prompt and accurate internal and external correspondence

• Processes COMPLETE Grants with timely attention to detail